Preethi would like your visit to this website to be a smooth and a satisfying
experience. In order to achieve
this, we strive to deliver your desired product in a timely manner. Returns Policy makes it possible for you
to return a product if you receive a product which is damaged, defective or significantly different from
what was purchased.
Please read all sections carefully to understand the conditions and cases under which returns will be
- Return & Replacement Window -
A return request needs to be placed within 7 days of delivery of the order at your address.
- Return & Replacement Reasons–
We are committed to ensure the delivery of best quality products to you. However,
in case of any issue
with the product, we will ensure timely resolution within our policy framework.
- We guarantee a full refund/replacement for all orders that fall under the following categories:
- Change of mind before Shipping – We respect your choice. We will ensure a full refund for
cancellations made prior to Shipping .
- Product out of stock – For products that are no longer in stock, we provide a full refund to
keep your shopping experience at Preethi hassle free.
- Dead on Arrival (DOA) - for products which are defective and are not repairable by our
authorised service representative, we will be issuing a replacement unit on receiving a DOA
certificate – not repairable certificate from our service representative
- Wrong product received – in case you have received a different product other than what you had
placed an order for, we will be issuing a replacement unit
- Here are the reasons for which products are not eligible for returns:
- Products you deem no longer in need or change of mind
- Products that have already been used or installed
- Products that have been tampered with or are missing serial numbers
- If onsite repair or replacement of the product is possible by our authorized service
- Return will not be accepted for subjective or perceptive aspects like performance not as per
expectation, colour shade difference etc.
- Dents, scratches on packaging not impacting the product performance do not qualify for returns
- If the request is outside return window
- If DOA certificate is not provided for dead on arrival products from our authorised service
- Return and Replacement Approval Process –
In case you are facing any kind of issue with your product, raise a return request and our Consumer Care
Team will contact you within 24 working hours to troubleshoot the issue
- You can place the return request by:
- Logging the request in the My Account section of your Preethi E-Store Account
- Calling our One Call Assistance number 99400 00005 . Our consumer care agents are
Monday to Saturday 09:00 am to 09:00 pm and Sunday 09:00 am to 06:00 pm
- Email us on firstname.lastname@example.org
- Once your request has been logged with us, our authorised service representative will contact you
assess the issue. Following actions would be then taken accordingly –
- In case the product is repairable: The service representative will resolve the issue. In
new spare parts are required for repair, hey will be arranged by the service
no additional cost to you.
- In case the product is DOA: The service representative will confirm if the product is
beyond repair and issue a DOA certificate. Replacement will be accepted if the service
representative confirms the issue in writing on a Job Sheet. Please retain a copy of Job Sheet
as it will be needed by us to process the replacement request.
- Pick up for Replacement –
Once the service representative confirms the non-repairable issue in writing on a Job Sheet, he
carry the defective product with him and a new replacement product will be sent to your address by us
within next 10 days
- Refund –
In any of the cases where the refund needs to be issued, pls note-
- We will take 48 hours to process the refund once approved. The refund amount will be credited to
your bank account generally within 3-4 working days. The said timeline is subject to
extend depending on the bank . In case of public sector banks, it can take up to 10-15
- If you have paid via Cash on Delivery (COD), a refund will be credited to the bank account provided
by you at the time of initiation of returns or a coupon of equivalent value which can be used for
purchase of any other product on www.shop.preethi.in If you have paid using a
or via net banking, the refund will be credited back to the account you used to place the original
- Terms and Conditions –
- All Products should be returned unused, in their original packaging along with the original price
tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and
original boxes defined as essentials. If any product is returned without the essentials, the product
shall not be accepted for return.
- Kindly retain the packaging for 7-10 days of delivery as it may be needed just in case you need to
return the product.
- In case of any missing accessory/ components of the Products like jar, lid, etc., we will
the issue with our logistics partner. If it is found missing in our investigation, then we will
either ship the missing product/s to you or will reimburse you the cost of missing product/s as per
the applicable market price.